Labor rate
Additional labor is charged in 30 minute intervals. Our labor rate can be changed at any time without notice, however before work is started, we will let you know our current labor rate and will wait for your approval before proceeding.
Quote Before Labor Completed
We will always send you a quote before completing any additional labor above and beyond what is included in the product or package you purchased.
Customer Service Assurance
Small Town And Rural strives to provide you with excellent customer service. We pledge is to answer all of your emails (that require an answer) within 24 - 48 hours of receiving them. We also pledge return your phone calls within 24 - 48 hours of receiving them.
Business Hours
Our business hours are Monday - Friday 12PM - 9PM PST. Please note: We do not answer our phone or answer emails after our business hours unless it is an emergency situation.
Emergency Situations
We pledge that in an emergency situation we will set aside our current workload and deal with the issue until it is resolved. Emergency labor fees of $100.00 will apply to resolving any issues directly caused by you or someone in your company. Sometimes situations are caused by third party service providers in this case we pledge to get to the bottom of what is causing the issue and inform you of any ETA that may apply to resolving the issue. Unless it is an emergency situation we are unavailable on Sundays. If you have an emergency after our business hours, you will need to send us an email.
Confidentiality Clause
A) During the course of their business relationship the parties to this Agreement may disclose proprietary information to each other;B) Each party wishes to prevent the disclosure or unauthorised use of its proprietary information by the other party;C) The parties have agreed to protect each other's proprietary information on the terms set out below.
It is hereby agreed:
1.For the purposes of this Agreement, "Information" is defined as verbal briefings printed or handwritten documents software documentation or magnetic media and all data whatsoever accessed from computer storage.
2.In the Agreement the term "Confidential Information" shall mean any Information in any part emanating directly or indirectly from a party to this Agreement (or from any of its associated companies) and shall include any compilation of otherwise public information in a form not publicly known.
3.It is understood that the term "Confidential Information" shall not include:3.1 information which is publicly known at the time of disclosure;
3.2 information which, after disclosure, becomes publicly known other than through a breach of this Agreement;
3.3 information which the party receiving the information (the "Recipient") can show was known to it prior to the disclosure of the information by the other party (the "Disclosing Party");
3.4 information which the Recipient can show was made available to it by a third party who has a right to do so and who has not imposed any obligation of confidentiality or restricted use in respect thereof;
4.Each party acknowledges that the other party has a proprietary interest in maintaining the confidentiality of its Confidential Information and each party agrees that it will not, either during or after completion of the purpose for which the other party has disclosed its Confidential Information, disclose the Confidential Information (except in accordance with Clause 5) or use such Confidential Information for any purpose other than that for which the Confidential Information was disclosed.
5.Each party agrees:
5.1 to limit the disclosure of the other party's Confidential Information in its organisation to those of its officers and employees to whom disclosure is necessary to fulfil its obligations to the other party;
5.2 to ensure that such officers and employees are bound by equivalent obligations to those set out in this Agreement in respect of the other party's Confidential Information; and
5.3 to use its best endeavours to ensure that such officers and employees abide by such obligations.
6.Unless the disclosing party has agreed otherwise in writing, upon completion of the purpose for which the other party's Confidential Information has been disclosed, the receiving party shall return any and all materials that contain any of the other party's Confidential Information including (but not limited to) all documents, plans, samples, drawings, specifications, notebooks, computer software and any other materials whatsoever and all copies made of them.
7.If either party develops a product or a process which, in the reasonable opinion of the other party, might have involved the use of any of the other party's Confidential Information, the party which has made the development shall, at the request of the other party, supply to it any information reasonably necessary to establish that the other party's Confidential Information has not been used in the development or exploitation of the said product.
8.If the parties part ways this two way confidentiality agreement and non disclosure agreement will continue to be active and will never expire.
9.This Agreement shall be subject to Washington State law and all disputes arising in connection herewith shall be submitted to the exclusive jurisdiction of the courts within Washington State.
10. Small Town And Rural shall have the right to collect from the other party its reasonable costs and necessary disbursements and attorney's' fees incurred in enforcing this Agreement.
DISCLAIMER: Client agrees to indemnify and to hold harmless Small Town And Rural from all claims arising out of or resulting from the conduct or activities of the Client. If the Client fails to pay any amount hereunder, Small Town And Rural may terminate this contract without notice to the Client. In the event of termination the Client shall pay for all incurred services to date of termination at the determined rates. The parties recognize and accept that the services provided by Small Town And Rural involve complex technology and are therefore subject to uncertainty. As a result, in the event the services to the Client are interrupted for any reason outside of the control of Small Town And Rural, Small Town And Rural shall not be liable therefore. The parties further recognize and agree that Small Town And Rural shall not be liable or responsible for any special, contingent, monetary or consequential damages resulting from disruption or interruption of the services involved to the Client whether caused by Small Town And Rural or any third party affiliate. Due to the intentionally complex nature of search engine results the parties also realize that Small Town And Rural in no way guarantees front page status organically on any search engine search results. Refunds are at the sole desecration of Small Town And Rural. This contract constitutes the entire agreement between the parties, superseding all previous proposals, oral or written. This contract contains proprietary pricing & information under no circumstances are you to provide this information to any of our competitors. Small Town And Rural will not be held accountable for any information that is found to be incorrect after the client has approved the article or has failed to approve the article by the time limit given.